hello@jennywrensyarns.co.uk - 01473 805208

14 St Peters Street, Ipswich, Suffolk IP1 1XF

Privacy Policy

 

At Jenny Wren’s Yarns, we are committed to maintaining the trust and confidence of visitors to our shop and web site and subscribers to our newsletter. Here you’ll find information on how we treat data that we collect from customers and visitors to our website, or when someone subscribes to our newsletter.

Types of data we collect

Google Analytics

When someone visits jennywrensyarns.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.

Website Cookies

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

How long are cookies stored for?

Persistent cookies – these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use.

 

Newsletter Subscribers

As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.

 

Website purchases

We don’t generally sell our products online. However, there are occasions where tickets may be bought for a specific event, such as our Yarn Crawl. When ticket purchases are made through our website we store data on the customer such as name, email address and contact details. We only use these to keep in touch with you about the event you are attending. We do not keep this information longer than is necessary and we do not share this information with and other business or organisation without your consent.

 

Access to your personal information

Under the GDPR regulations which come into force on 25th May 2018, you have a right to view, amend or delete any personal information we may hold on you. If you would like to make a request please email Lois Mickleburgh on hello@jennywrensyarns.co.uk with GDPR in the subject title.